United Parcel Service: Sticky Fix

United Parcel Service expects a 2″x3″ label to save $600 million a year. How can such a small label reap such a big benefit? UPS is investing $600 million in software and hardware to analyze historical shipping trends, input actual shipping information, and use mapping software to automatically create daily

Novell: Family Ties

ZENworks was born in 1998 to help administrators using Novell’s NetWare operating system get a handle on their desktop hardware and software. For better or worse, its descendants are still geared toward customers already using Novell network software. “The big reason we chose ZENworks was because we’re a Novell shop,”

Altiris: Independent Player

In terms of sales, one of Altiris’ chief competitors—Microsoft—is roughly 350 times bigger. Microsoft, of course, also owns the technology that powers most of the world’s desktop PCs. That said, Altiris has built itself into a top-tier provider of comprehensive desktop-management software that customers say outguns rivals. Meijer Stores, the

Albertson’s: A Shot at the Crown

Wal-mart only began selling groceries in 1988. Now it sells $56 billion of foodstuffs and household goods in its supermarkets every year. That makes larry johnston an underdog. The alumnus of the fabled jack welch era of general electric management aims to make albertson’s, with “Just” $36 billion in revenue,

Voice of Experience: Switching Tool Belts

Paul Johnson Barton Malow Chief Network Engineer Southfield, Mich. www.bartonmalow.com Manager’s Profile: Heads technology services for the privately held, 80-year-old construction-management firm, which says it generates more than $1 billion in annual revenues. Support in the Field: The company has personnel at construction sites across the U.S., making on-site management

Swabbing the Desks

Software that automates the management of personal computers can make a tech-support staff considerably more efficient and, ideally, reduce the likelihood that a machine will end up dead in the water. Desktop-management software covers three functional areas: Software distribution, which refers to delivering applications to a PC over a network

Inventory’s Everything, Everything Is Inventory

Thirty years ago, when I started out in The Walt Disney Co.’s inventory-control department, it didn’t seem like technology at all. We were still using 13-column work sheets and ledger books. But I helped design Disney’s first inventory system, which led to point-of-sale. In the end, I became responsible for

Invisible VS. Intrusive: Guess Which Wins

It’s accepted fact that Wal-Mart Stores blew past Kmart and other discounters largely because pickup-truck driver Sam Walton pioneered the use of technology to improve his “supply chain.” Based on bar codes, he collaborated with vendors to speed goods to shelves, track them on their way out and quickly restock

Outsourcing Overseers Needed

Amid all the commotion about onshore, offshore and nearshore offshoring, you may want to become a “CRO” next. It’s a position that will be needed inside an organization, no matter where work is performed. CRO is short for Chief Resource Officer, a title coined by the Outsourcing Institute of Jericho,

Quiz: How Big Is Your Thirst for SODA?

1. Our organization is starting to make extensive use of Web services. TRUE FALSE 1. 2. 2. We recognize the need for greater discipline in application development. TRUE FALSE 1. 2. 3. Our previous attempts at reusing code and software objects have been failures. TRUE FALSE 1. 2. 4. Even