EK’s CEO commits to tackle internal challenges

On Feb. 17, 2000, the America West Airlines flight-planning computer system collapsed. The airline was forced to cancel 128 flights that day and following morning, leaving thousands of passengers stranded. Bob Ewers was headed to his Chicago home from a consulting assignment in Pomona, Calif., and had a ticket for

The Spending Outlook: Security Gets Priority Information technology professionals say they expect their top priorities for 2004 will be spending on security software and hardware, according to a survey by Gartner Inc. and SoundView Technology. On average, companies anticipate increasing spending on I.T. by 4.3% over 2003. ROI Matters Companies

The more one learns about how information systems get used or deployed, the less it seems safe to say logic always prevails. I’m convinced of this, after nearly a quarter-century watching and writing about the ways companies capture, exchange and act on information about customers—and the processes that serve them.

While in the shower one day, Ole Tange came up with a great idea. He was going to launch a video store in his native Denmark. Only this store was on the Internet; customers would rent and watch videos online. He put together a rough prototype of his site and

I once taught logic—mathematical logic—to college students. There was a clarity to it that appealed to me. Things made sense. Technology, unfortunately, doesn’t always conform to logical expectations. In the mid-’70s, I got involved on the tail end of a really sexy project in publishing, creating a system that allowed