What Are The Best Social Media Channels For Customer Support?

The world’s biggest privately held software company, SAS Institute is almost a way of life. That’s true for SAS employees, who get free health care, recreation facilities, subsidized daycare and time off for their kids’ soccer games. But the sense of community also extends to SAS customers. SAS Institute’s core

Pizza-flavored cheddar cheese—good business opportunity? Yes, as Cabot Creamery determined. Does osteoporosis more often hit wine drinkers or teetotalers? Imbibers, as Kaiser Permanente can tell you. Will women who buy lace dresses by mail also buy lace bras that way? Not really, as Victoria’s Secret knows. Business intelligence software revealed

In a computer lab behind locked doors in Cambridge, Mass., Anthony Caruso oversees a staff of 15 scientists who are a rare mix of information technology and biology experts. These workers, called bioinformaticians, spend their days hunched at computers writing software algorithms and searching databases for the mysteries locked in

Eleven-year-old Hyperion is in flux. The company is restructuring after losing $31 million last year and laying off about 400 employees. It has installed new management and is again turning a profit. Hyperion is going at the market in two ways. It offers tools to manipulate and analyze data, such

The Davos Forum. The Daisy Cutter bomb. Six Sigma. People use a noise meter to evaluate innovation. The bigger the bang, the more important the innovation is presumed to be. “Occasionally innovation is exponential but usually it’s incremental,” says Kenneth Kraemer, a professor of information systems at the University of

At an Alabama health care network, putting data and images from various labs and departments together into a single electronic record for a patient crashed the computer system. At a similar New England network, hospitals found they could not issue timely, complete bills in part because they could not pull