Star Search

The revolving door in the CIO’s office can’t help Kmart in terms of continuity on its supply-chain projects. At some point, talented people ask themselves if signing on as the sixth CIO in seven years is a wise career move. “Good candidates will ask what’s wrong with a position that

The Probability Problem

It’s Monday morning, and the chief operating officer calls you in for advice. The new sales-commission structure is too complicated for the current finance application, so several staffers have been calculating percentages and inputting payments by hand. The upgrade planned for the financial software will take care of this, but

Qwest Cyber.Solutions

Learning on the Job Qwest Cyber.Solutions hosts, manages and integrates big hard-to-handle software packages from vendors including Oracle, SAP, and Siebel. But parent company Qwest Communications International likes the revenue driven to its networking and hosting businesses. “We are unequivocally committed to the ASP industry and to QCS,” says Lew

Case 008: Home Depot – Chilling Out

Home Depot is becoming an ostrich about the penguin. Just two years ago, the $46 billion home improvement giant became an outspoken proponent of Linux, a variant of Unix that the company championed as a key to overhauling the technology in its stores. But silence surrounding the project certainly won’t

Case 007: Office Depot – Making Liquid Code

When Sherry Young needs to order supplies, she opens up her Office Depot catalog, calls 1-888-GO DEPOT, and punches in numbers using her touch-tone phone. Young, a personnel assistant for a Holiday Inn in St. Petersburg, Fla., tends to follow a routine in how she buys supplies from the $11.6

J.B. Hunt – Driven to Win

One night last summer, David Modine was driving to his stone dealership in Rockville, Md. As he drove up a narrow stretch of residential road, he suddenly found himself stuck behind a tractor-trailer jackknifed at a tight intersection. The truck bore the bright yellow logo of J.B. Hunt, a freight

Share and Share, Unlike

To share or not to share data? That’s the question facing federal agencies (and the integrators that help automate them) in the wake of the Sept. 11 terrorist attacks. It won’t be easy. “There’s 200 years of politics in these cabinet agencies. And federal-to-state boundaries are an even higher hurdle,”

The Bottom Line Per…Robert DeRodes

As the man in charge of formulating technology strategy for Delta Air, Chief Information Officer Robert DeRodes knows what it’s like to operate in crisis mode. Already reeling from an economic slowdown, the airline industry has been devastated by the Sept. 11 terrorist attacks and the subsequent falloff in air

Bada-Boom

There are a lot of smart people who contend that you can never tie good financial results directly to a technology initiative. It’s a pity the same’s not true of bad financial results. Increasingly in recent years, failed or abortive technology deployments have been disclosed as material information by companies