The Baseline 2005 ROI Leadership Awards - 'ZIFFPAGE TITLEPerformance Management'

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Performance Management

Company GlaxoSmithKline

Annual Return 2,212.2%

Project: The pharmaceutical company had 30 learning management systems and 100 different training groups performing the same tasks. So, GlaxoSmithKline retired older systems and converted classroom training to eLearning software. The company now trains employees on one enterprisewide learning management system to reduce classroom training.

Benefits: The company garnered more than $300 million of savings by coordinating suppliers. The implementation of a single online learning system improved efficiency.

The Winners: Grand Prize: Company:American Express Annual Return: 2,736.1% Productivity and Operations: Company: SBC Annual Return: 1,191.7% Growth: Company: InterContinental Hotels Group Annual Return: 847% Customer Service: Company: Audiovox Corp. Annual Return: 2,288% Supplier Coordination: Company: GlaxoSmithKline Annual Return: 5,451% Performance Management: Company: GlaxoSmithKline Annual Return: 2,212.2% Data Management: Company: LyondellChemical Annual Return: 193.2% Business Intelligence: Company: Avendra Annual Return: 193.2% Public Sector: Company: University of Houston Annual Return: 2,354.3% Decision Support: Company: State of Missouri, Office of Information Technology Annual Return: 546.3% Planning: Company: SkinCeuticals Annual Return: 1,184.6% Justification: Company: Medical Mutual of Ohio Annual Return: 230.9%

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