The Baseline 2005 ROI Leadership Awards - 'ZIFFPAGE TITLEDecision Support'

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Decision Support

Company State of Missouri, Office of Information Technology

Annual Return 546.3%

Project: Missouri's goal was to standardize the way it manages technology projects to help keep them running on time and within budget. Enter the Project Oversight Program, which tracks milestones, evaluates plans and prioritizes funding for the state's information-technology initiatives. The program also provides a historical record of important decisions and focuses on early identification of project pitfalls. The goal: Fix projects before problems escalate. The information is centralized and archived monthly to track project management. The state contracted with systems integrator Ciber to implement the program.

Benefits: The system provides a view of projects as they progress and gives managers a method of tracking all decisions, changes and requirements.

The Winners: Grand Prize: Company:American Express Annual Return: 2,736.1% Productivity and Operations: Company: SBC Annual Return: 1,191.7% Growth: Company: InterContinental Hotels Group Annual Return: 847% Customer Service: Company: Audiovox Corp. Annual Return: 2,288% Supplier Coordination: Company: GlaxoSmithKline Annual Return: 5,451% Performance Management: Company: GlaxoSmithKline Annual Return: 2,212.2% Data Management: Company: LyondellChemical Annual Return: 193.2% Business Intelligence: Company: Avendra Annual Return: 193.2% Public Sector: Company: University of Houston Annual Return: 2,354.3% Decision Support: Company: State of Missouri, Office of Information Technology Annual Return: 546.3% Planning: Company: SkinCeuticals Annual Return: 1,184.6% Justification: Company: Medical Mutual of Ohio Annual Return: 230.9%

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