Megachurches like the 25,000-member World Changers of Atlanta can teach corporations the true meaning of customer relationship management. How? Not only do they manage the logistics of having thousands of
It’s 7:30 a.m. on a sticky summer Sunday outside Atlanta; state troopers wade through the flock of early birds quickly filling the parking spaces at World Changers Church. Young couples,
If vital business applications do not perform the way they’re supposed to, information-technology departments will have some explaining to do. A critical application for handling customer transactions on the Web
When malignant worms start slithering across the Internet, even a few unprotected computers can bring down a network. Security patch management tools can find and fix software holes automatically—so your
In late 2002, LANDesk was pushed out of the nest by its former parent, Intel. Since then, the desktop-management software vendor says, it has flapped to 40% yearly revenue growthand
It’s a company of just 70 people, but BigFix has blown the socks right off customers more than 200 times its size. “They’re fabulous—I love BigFix,” says David Giambruno, director
Power ToolsScott MeyerMgr., Architecture and Integration ServicesProgress EnergyRaleigh, N.C.www.progress-energy.com MANAGER’S PROFILE: Oversees information-technology infrastructure for the utility, which had $9.8 billion in revenue last year. PATCH(Y) PROCESS: Until earlier this
Will the real PatchLink please stand up? Some customers think it’s the greatest in its field, while at least one abandoned the software in frustration. Giving the thumbs up is
With servers, the norm has been: any application likely to run constantly, such as Microsoft SQL Server or Oracle, requires its own processor. As a result, these applications must be
What is it? Network Access Control takes a proactive approach to identifying insecure and possibly corrupted computers quicklybefore they get permission to connect to your network. Instead of applying strict
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