Dell Fires Back at HP with Services Offensive

LAKE BUENA VISTA, Fla.—Don’t look now, Carly Fiorina: Michael Dell is taking aim at the other heart of your business. A day after the chairwoman of Hewlett-Packard Co. said Dell Computer’s plan to enter the printer business “doesn’t send us shaking in our boots,” the namesake and founder of Dell

IT Recovery Will Cut Jobs, Gartner Predicts

LAKE BUENA VISTA, Fla.—Forget the jobless recovery. Get ready for the job-reduction recovery. Expect in fact that millions of jobs will be cut by the 2,000 largest companies in the world, through the end of this decade, even when their growth and profits pick up, said Carl Claunch, vice president

Fiorina Gets Feisty at Gartner Event

LAKE BUENA VISTA, Fla.—Merger accomplished, Carly Fiorina is coming out feisty. In one 45-minute session at a gathering of 6,000 information-technology executives and potential customers, the chairman and CEO of the newly combined Hewlett-Packard and Compaq Computer corporations dissed rivals such as Dell Computer as a mere distribution mechanism, Sun

Post/Riposte: Nucleus Research Doesn’t Take Siebel at Its Word

Siebel Systems, not surprisingly, used customer testimonials on its Web site. Then Nucleus Research Inc., came along. The Wellesley, Mass., firm contacted 66 “reference customers” on Siebel’s site and heard back from 23. Here’s what they had to say. “Siebel Customers Report Exceptional ROI Gains” —Siebel corporate advertisement9/26/2002   “61%

Sun’s McNealy Gets Cropped

LAKE BUENA VISTA, Fla.—With companies’ information-technology budgets getting a haircut, so did Scott McNealy. The chairman and chief executive of server maker Sun Microsystems came on stage here Tuesday at the Gartner Symposium/ITxpo sporting a closely cropped buzz cut. Asked by Gartner research group director Daryl Plummer about his “new

Gartner Upbeat on IT Spending

LAKE BUENA VISTA, Fla.—The growth rate in worldwide spending on information technology will double next year, research and consulting firm Gartner Inc. said Monday morning. Maybe. “The global economic situation is quite fluid and given the rising uncertainty surrounding the strength of the global economic recovery, there are still significant

Cisco Boss Flexes Market Muscle

LAKE BUENA VISTA, Fla.—Despite its depressing effect on sales, Cisco Systems President and CEO John Chambers told Gartner Group analysts that the current tough economy also presents opportunities for Cisco—opportunities that the analysts predict could boost Cisco’s price premium. Appearing onstage at Gartner’s Symposium/ITxpo here Monday, Chambers said, “The time

Orbitz Takes a Wrong Turn

Tom Harvey discovered by accident that the round-trip ticket to New York he had purchased on Orbitz, the online travel site, was really a one-way ticket. He called Orbitz co-owner American Airlines to confirm his vegetarian meal for the April flight, when the agent asked if he realized that he

Mercury Initiative Aims to Hone IT Budgets

In the latest extension of Mercury Interactive’s evolving strategy to provide large enterprises with tools for improving their technology-infrastructure operations, the company announced a new initiative Thursday. The initiative, to be called Business Technology Optimization (BTO), draws upon the quality-management philosophy and techniques of W. Edwards Deming, whose teachings about

Quiz: Do You Need Route-Control?

Currently, route control works only when you have multiple links to the Internet–so if you have only one service provider, the point is moot.   TRUE FALSE My company gets charged according to the throughput we use. We maintain expensive dedicated lines for branch offices. We offer e-commerce applications for