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The cost of assessing the ROI for training may be more than the exercise is worth. Find out if your program is a good candidate. The following questionnaire on calculating ROI was adapted by Jack Phillips, Ron Stone and Patricia Phillips from “The Human Resources Scorecard: Measuring the Return on
When a company faces a crisis, CIOs often get replaced. Whether facing bankruptcy or simply a large-scale defection of top technology talent, company leaders must figure out who works out better: an insider moving up to fill the chief information officer position, or an outsider coming in with a fresh
Often, the goals of a merger — to reduce costs or expand into new markets, say — drive the decision of which systems to keep. But even when such business cases do not exist, managers still rely on certain objective criteria to make their choices. Here are some examples of
You’d think a call-center expert—particularly one that provides staffing and services for some of the largest call centers in existence in wireless communications, healthcare and membership organizations and has some serious customer management requirements—would buy from the biggest customer-relationship software vendor in town. Wouldn’t you? Think again. Spherion Corp., the
Editor’s note: IBM’s Lotus Software division, under pressure by customers to clarify its product road map for Domino, on May 8 announced plans to continue to support and enhance the existing collaboration platform while offering separate paths for customers who wish to embrace Java, Web services and other IBM technologies.
If your company has sales of between $1 million and $800 million, don’t be surprised when Microsoft business-application salespeople come a-knockin’. The mission of Microsoft’s rapidly growing Business Solutions division—the combined Great Plains, bCentral and, now, Navision units—is to sell to the “small” and “mid-size” businesses that fall into this
Demonstrating return on a merger or acquisition takes patience, planning—and the early involvement of the technology department. Industry analysts estimate that anywhere from 40% to 80% of M&A transactions fail to create shareholder value; according to Accenture, the key to achieving greater—or any—success often depends on the combined company’s ability
Bob Meighan stayed late in his San Diego office on April 15. Not that Meighan, who runs the consumer tax group at Intuit, had anything particularly pressing to do. The real work was now being done by several hundred servers in Intuit’s data centers—servers handling a surge in volume from
Wireless Welcome? External Collaboration’s Business Benefits Save That E-Mail Get the Message? Costs of Code Upkeep For a detailed view of this month’s statistics, download the PDF file.
This chart and timeline show the total costs of cleansing multiple databases and migrating the information to a data warehouse. The example is based on a manufacturer that is reengineering its business processes and must upgrade almost all of its systems. Baseline‘s hypothetical firm has $550 million in annual revenue,