Ouch

Major acquisitions and increased deployments are pushying bsiness intelligence to the forefront of IT strategy. Here's a look at what works—and what hurdles remain.

Research reveals pain points for business intelligence managers. CIO Insight's October survey on BI revealed a number of obstacles in deploying BI tools. A snapshot of what respondents using BI identify as their biggest pain points:

• 64% say integration and interoperability with other systems such as CRM and ERP pose a problem.
• 57% say poor data quality significantly diminishes the value of their BI initiatives.
• 67% say spreadsheets are still their most widely used BI tool.
• 58% say most users misunderstand or ignore data produced by BI tools because they don't know how to analyze it.
• 61% say they don't have a center of excellence.

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