Aging Systems Impair Contact Center Performance

A significant number of companies are hanging on to aging desktop systems in their contact centers, at the cost of the customer experience and other business drivers, according to an August 2015 commissioned study conducted by Forrester... More >

College of Music Orchestrates Success With APIs

Berklee Online, the continuing education arm of the Berklee College of Music, turned to an API platform to better connect IT systems with staff and students. More >

Your Web Presence Can Help—or Hurt—Your Job...

Job recruiters are increasingly relying on technology tools to do their jobs, according to a recent survey from Domain.ME. They are proactively researching whether a job candidate has a personal Website—especially a site that... More >

A Waste of Technology

Waste management and recycling are incredibly inefficient systems run with 20th century technology. It's clear that better technology must come to the rescue. More >

Fantasy Football Service Scores Big With Watson

Edge Up Sports, an upstart fantasy football information provider, turns to the Watson cognitive computing platform to help users gain a competitive edge. More >

Firms Must Improve Third-Party Vendor Management

A study shows that there's been little change in the way companies in various industries manage their third-party vendors—and there's vast room for improvement. More >
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