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Mobility Offers New Customer-Service Opportunities

A growing number of consumers are very receptive to the idea of pursuing customer service issues via mobile apps, according to a recent survey from Contact Solutions. However, the vast majority of customers continue to follow up on... More >
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BYOD Increases Productivity and Job Satisfaction

Mobile device management enables the staff at the Australian National Audit Office to run BlackBerry apps and tools on any mobile device they bring to work. More >
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New Ransomware Is as Dangerous as CryptoLocker

A new wave of ransomware presents serious security risks to business and demonstrates growing sophistication among organized crime syndicates on the Internet. More >
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Tailoring Work-Life Policies for Working Parents

When it comes to balancing their professional and personal duties, Millennial parents are more satisfied than those in other generations, according to a new survey from the Working Mother Research Institute. The research, which includes... More >
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Hosted Private Cloud Adoption Grows Worldwide

The adoption of hosted private clouds is expanding worldwide, according to a recent survey conducted by 451 Research and sponsored by Microsoft. The accompanying report, "Hosting and Cloud Study 2014: Hosting and Cloud Go Mainstream,"... More >
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Government Snooping Drives Firms Away From Cloud

Considering the attention the NSA surveillance scandal has received, it's not surprising that many companies are reluctant to store sensitive data in the cloud. More >
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