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Poor customer experience costs businesses approximately $75 billion annually in reputation damage, loss of sales, and reduced customer loyalty. And as customer demands change, businesses are having a more difficult time providing good experiences. Customer experience automation helps businesses adjust to these changing demands and prevents them from hemorrhaging customers
Whether artificial intelligence (AI) is beneficial to humanity or a threat to existence is an ongoing debate. And the business world seems just as uncertain. While companies deploy AI to speed up business processes, their competitors are too, and cybercriminals also leverage the technology to steal sensitive and proprietary information.
If you’ve watched any of the long-running crime dramas like CSI or NCIS, you’ve likely seen facial recognition software lauded as a huge breakthrough in law enforcement technology. However, this facial recognition software is now widely available to the public, and it may not be the blessing that some think
The rapid progress in digitalization has been driven by advancements in connectivity. From the 1G of the 1980s to the 4G of the last decade, wireless connectivity has helped transform the global economy. Today’s 5G and WiFi 6 technologies offer promising features essential to furthering business efficiency and enhancing people’s
There’s only one constant in the world — as Heraclitus said — and that’s that everything in life is in a state of flux. Modern business and economics are no exception; it’s a reality that organizations face all the time, past, present, and future. We’ve seen businesses, industries, and economies
Remote and hybrid work environments will likely become a permanent business fixture in the post-pandemic world. Such a rapid transformation has been made possible by productivity tools, high-speed connectivity, and the devices that employees use to perform their tasks. However, the increasing use of and reliance on mobile devices comes
For much of the last decade, Microsoft and Cisco seemed to be on different planets when it comes to corporate social responsibility and employee care. Cisco set out to be a leader in these areas, and Microsoft’s interests, while they shifted from operating systems (Windows) to the cloud (Azure), did
Just under two years ago, Gartner introduced the concept of Secure Access Server Edge (SASE)—a combination of network security and WAN capabilities designed to meet the changing security needs many organizations face. SASE encompasses a variety of different applications, including SD-WAN and cloud access security broker (CASB), offering a ton
Cameyo is one of a new group of companies rolling out virtual desktops hosted in the cloud. I’m following this company because I believe this cloud approach to desktop computing is not only cheaper, more secure, and vastly easier to manage, but also because it represents the likely future of
Despite the billions of dollars enterprises collectively spend on cybersecurity each year, malware remains a huge problem. On average, Google found 600-800 sites infected with malware each week as of January 2021. Many small businesses don’t have the resources or talent they need to protect themselves from the rising threats