"We Really Did Screw Up"

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"We Really Did Screw Up"

By Kim S. Nash
2007-05-14

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"We Really Did Screw Up"
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The information management problems that beset Kaiser Permanente's kidney transplant program.

Story Guide:

Patients Wait—and Wait—for a Kidney

Kaiser's First Missteps

Bad Handoff No. 1: Botched Transfer of Records

Bad Handoff No. 2: A Blizzard of Wait-Time Forms

Patients vs. Kaiser: Get a Transplant Before It's Too Late

Finger-Pointing Instead of Action

Technology, Finally

Resource Library:

Also in This Feature:

Top Players Inside and Outside the Organization

How Kaiser Stacks Up Against Other Kidney Transplant Facilities

Next page: Patients Wait—and Wait—for a Kidney

Next: ' Patients Wait' >>

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