Menu
Menu
NEW ORLEANS—Chief executive officer Craig A. Conway wants his customers to believe that PeopleSoft is the enterprise software supplier that is most wedded to the Internet. But is it? Visitors to the company’s annual users conference would be hard-pressed to find the practical proof. They couldn’t connect to the Net.
NEW ORLEANS—PeopleSoft, known originally for its human resources software, is taking aim at displacing Siebel Systems as the best-known purveyor of software for managing relationships with customers. Or at least, PeopleSoft will try to take Siebel down a peg or two. At its annual users conference known as PeopleSoft Connect,
Who gets access to what data, for how long, and for what purpose? The questions are age-old, but as the ways of storing and sharing information increase, so must the answers. Unfortunately, the answer usually requires multiple passwords for the same employee and different access rights for different employees—an administrative
Terry LundDirector, Site Operations and B2B CommerceEastman Kodak Co.Rochester, New Yorkwww.kodak.com Manager’s Profile: Lund has spent his career investigating the mysteries of science. He spent 14 years as a researcher with the nuclear physics lab at the University of Rochester, before moving across town to join the research department at
Bill Todd was told his Web analysis software would help him understand his customers better. More importantly, it was supposed to suggest ways he could sell them more products. Not quite. When the owner of Todd & Holland Tea Merchants began using the visitor-profiling feature of his Web analytics package,
Build it once and build it big, a director of technology once said of his company’s data center: Better to pay a little extra now than suffer job-endangering downtime later. For some companies, however, that “little extra” can be a big problem. Consider this: The typical data center is built
What is it? Sun pitches it this way: The computer is the network. That is, to the user, all the resources on the network appear to be part of the computer sitting on the user’s desk. This “network virtualization” effect is achieved by installing software and services to manage the
Eight Web analytics software companies died last year, and Accrue Software is battling to avoid a similar fate. Accrue replaced most of its senior management and has worked for much of the past year to slow its cash burn-rate. It suffered a $211 million loss in 2001, and slashed staff.
In 2001, SPSS acquired NetGenesis of Cambridge, Mass., with the intention of weaving NetGenesis’ Web analytics software into SPSS’s customer relationship management software. The thinking was that companies will want to track all customers, whether they arrive by foot, phone or the Web. Bill Carson, vice president of application solutions
With more than 55,000 customers, NetIQ Corp.’s WebTrends leads the Web analytics market—credit its ability to be one of the first out of the gate with a low-cost Web log analyzer. In fact, it still produces a relatively simple tool that customers can reel in for under $500. In 2001,