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About two weeks after undergoing surgery at a local hospital in the fall of 2001, medical claims specialist Mary Jane Stull of of Northbend, Indiana, received no fewer than four telemarketing calls from companies that provide home medical services trying to sell her one manner of home care or another.
John Glaser likes to describe the NEHEN network as “the Napster of health care” data exchange. As vice president and CIO of Boston-based Partners Health care, a non-profit health care company, Glaser was instrumental in creating the New England Healthcare EDI Network (NEHEN) to allow health care professionals to swap
Last year’s Code Red and Nimda worms hurt Microsoft’s prestige and raised questions about the company’s ability to conquer the security flaws plaguing its Web server and e-mail software. Users shunned expert advice urging them to stop using the Internet server software. John Pescatore, research director for Internet Security at
NEW YORK—Was it IBM’s much-ballyhooed recent announcement of a mainframe that runs only Linux that swayed E*Trade Group Inc. to dump its Sun Microsystems Solaris servers in favor of the open-source operating system? E*Trade Chief Technology Officer Josh Levine says no. Instead, it was Linux’s vendor-independence that led the online
Would you buy all your software over the Internet? IBM thinks you will. As 2002 began, IBM VP and IBM.com General Manager Doug Maine told Baseline that he had an executive mandate to fulfill 100% of IBM’s software sales through IBM.com. An IBM spokesman, Michael Rowinski, later would say Maine
When gauging the success of technology projects, numbers count. But so does executive support. “[Success] has very little to do with technology and lots to do with people,” says Karen Larkowski, executive vice president of the Standish Group, a New England-based research firm that has studied some 31,000 technology projects
Technology mishaps were hard to miss in 2001. Much attention was paid a debacle starring an alleged $400 million investment in i2 Technologies software that led Nike to say that inventory problems hurt earnings. But there were plenty more botched tech projects, marked by the usual issues: bad vendor relationships,
10. CEO talks more about “vision” than “execution” 9. Cover stories appear in Fortune/BusinessWeek about CEO’s uniquely effective leadership 8. Article in Harvard Business Review extols excellence of company’s most-recent change effort 7. Company stock has a 50+ P/E ratio; CEO promises The Street 25 percent growth 6. Company pulls
“Contrary to the conventional wisdom, must companies are not in a state of crisis today.” That’s the surprising message one management guru plans to deliver at next week’s World Economic Forum meeting. It won’t be business as usual when nearly 2,000 corporate, political, academic and media leaders convene this year
By the 530th day, the turnaround that Chuck Conaway announced on Aug. 10, 2000, was finished. On that day, Kmart filed for bankruptcy protection. Now, Kmart CEO Conaway and newly named Kmart Chairman James Adamson will begin a new turnaround effort, washing the No. 3 discount retailer’s balance sheet of