After years of being treated as an unreliable Internet oddity, Internet protocol telephony systems have grown into dependable workhorses.
Many enterprises still use the technology sparingly, but more than 20 percent use it in some part of their organizations.
The benefits—cost savings from reduced network-maintenance requirements, greater flexibility in phone-enabled applications and more options for carriers—are clear.
But the single non-negotiable requirement—a clear and reliable dial tone every time a user picks up the phone—was hard to deliver.
Not (so much) any more.
Pulte Mortgage in Englewood, Colo., made the switch and was surprised not only by the cost savings, but also the business-continuity functions it got at the same time.
Boeing is also switching, scrapping 125 older phone switches in one of the largest migrations of its kind.
Is the switch for you? Read on to sample the experiences of Pulte, Boeing and others, as well as pointers, resource lists and ROI guides to see if VOIP should be in your future.
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