Lead Story:
The Smartest Guys in the (Virtual) Room:
Learn how one company is using the technology to turn its customer support operations from a cost center to a potential revenue stream; others point to reduced training and travel expenses.
Company Profiles:
ALSO:
Voice of Experience:
Greg Simpson’s company, outplacement firm Drake Beam Morin, held 4,000 Web seminars attended by 50,000 people, using Microsoft’s Live Meeting service. And the company reaped some cool savings. To find out how much, read: Web Conferences Slash Costs, Expand Reach
