To support the school and its students, CSU’s IT department runs a central data center consisting of HP and Cisco infrastructure connecting more than 150 Microsoft, Linux and Solaris servers. The data center also utilizes VMware and maintains a SAN. Beyond the data center, our infrastructure includes campus computing resources distributed among Health Sciences, Arts and Sciences, Business, Education, Pharmacy and an extended learning division. Key applications used across the university are email, web, Microsoft and a SunGard integrated collegiate administrative suite running on Oracle.
Everything from infrastructure to applications and from management tools to processes must be updated periodically to keep up with increasing demands. By 2009, we realized it was time to revitalize IT, and in 2010 the university was in the process of upgrading its IT infrastructure, building out virtualization and centralizing operations and support. One of the core challenges the CSU IT department faced was its disparate set of IT management tools. Rather than a cohesive management system, we were using a loose collection of popular IT management applications and open source utilities. We had not only outgrown this approach, we wanted to advance its infrastructure monitoring capabilities.
In early 2010, I worked with my director of network operations to investigate more advanced infrastructure-monitoring solutions that included network analysis, systems management, virtualization management and application performance management. My objectives were to increase operational visibility and control, better leverage IT resources, and improve support response. Further, these objectives had to be met while staying within a constrained budget.
If these objectives could be met with a single management system, we could also increase the flexibility of our IT staff members, enable convergence of staff duties and facilitate collaboration to grow an even more efficient and effective team. This would not only contribute to improved staff satisfaction, it would help produce a higher return on investment for the project.
It turned out that integrated monitoring systems are available. We brought in five leading vendors to present their infrastructure monitoring platforms, choosing AccelOps for its comprehensiveness, usability, implementation and value. We can see that a more unified and integrated monitoring approach is now paying off for us across several critical scenarios:
Centralized Monitoring and Tool Consolidation – Before deploying our integrated platform, each department had its own favorite tools that focused on more elemental aspects of IT operations. Yet the IT team still had very limited centralized controls and lacked needed operational visibility. When a problem arose, a team from several departments would be pulled together to assess it using a variety of separate tools. This was inefficient, raised software license costs, and created more expense from tool-related support and maintenance, as well as training.
An integrated platform let us retire or migrate from as many as four categories of IT management applications, including network performance monitoring, system availability monitoring, network asset management and security management. We also added the capability to support virtualization management – as we are expanding our VMware implementation. Moving from our tool portfolio represented an estimated 25% capital savings, excluding savings with regards to reduced on-going training and maintenance costs.
Measuring Savings and ROI
Staff Savings – Addressing potential issues before they become problems is less expensive and enables us to delivery services to our faculty, administration and even student more effectively. Now we have the visibility and methods to proactively respond to potential issues; when real problems do arise, our team can more quickly understand the issue and apply appropriate resources for resolution. We estimates a savings of 30% in terms of work hours for my level 2 staff in managing IT operations than can now be applied elsewhere. This also adds to job enrichment.