A new version of the Information Technology Infrastructure Library, a framework for promoting best practices in I.T. service management, gets released on May 30 with much fanfare. What does the update mean for those who have embraced the practice? This month, Baseline interviewed five people working on the library update to find out what to expect.
Introduction: A Makeover, But Not Extreme
What You Need To Know
- Lifecycle over specific processes
- Servicing the business is key
- New practice areas, new roles
- ITIL certification refresh
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