Port Security: Required Reading
Here are links to key reports, white papers and other research on homeland security and how marine terminals play a key role. Brookings Institution: “Protecting
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Here are links to key reports, white papers and other research on homeland security and how marine terminals play a key role. Brookings Institution: “Protecting
Where are projects going wrong? For all the fancy new tools, portfolios of best practices and strict testing regimens, delays and failures still plague
In 1996, the management of Worldspan was faced with a critical decision. Of the big three U.S.-based computerized travel reservations companies, Worldspan was a dust-eating
For Delta Air Lines, its best customers are its worst nightmare. Take Robert Leaf. The small-business owner likes to provide great customer service. In fact,
Airlines, railroads, grocery stores and hotels racing to deploy self-service check-in devices have discovered two things: First, it’s a lot cheaper to install a $10,000
Consecutive quarterly losses for several major software companies now stretch back two, three, and—in some rare cases—six or seven years. The result: Large, medium and
When you’re selling a $500 scarf, the scarf is the last thing you sell. First, you persuade the customer your products are worth that kind
THE OBSTACLE: Salespeople are not using the tools they’re given. Prada spent millions of dollars creating a new type of handheld terminal, implementing new technologies
You can’t see it from the country road in western New Jersey, but in a brick building behind a dairy farm and across a corn