Alcoa’s Billion-Dollar Software Savings
Aluminum may be a soft metal, but it’s a hard business. Demand has been hurt by the global economy, bloated inventories and falling prices. And
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Aluminum may be a soft metal, but it’s a hard business. Demand has been hurt by the global economy, bloated inventories and falling prices. And
Sept. 11, 2001, was the moment of truth for Charles Dowd’s crew. That morning, he says, a 911 operator, sitting in a Brooklyn facility just
Police sergeant David Rosenblatt cruises downtown Baltimore, as he deals with property thefts, burglaries, and, on occasion, aggravated assaults. Rosenblatt doesn’t have a partner in
The most recent fiscal three-month period just ended will be the second, third, fourth or even ninth consecutive money-losing quarter for some software vendors. Gartner
Finding people at U.S. Steel’s Mon Valley Works can be a challenge. At times, a manager can look from one end of the half-mile long
Think you have integration indigestion? While Hewlett-Packard corporate tackles its mega-merger with Compaq, smaller groups within HP have been wrestling since well before the merger
In becoming the first major vendor to introduce a customer relationship management product specifically for the Web, PeopleSoft was ahead of the pack. But technology
There’s a lot to be said for Oracle as a customer relationship management vendor. Its core CRM suite is getting better, and the support the
“People are going into CRM and failing left and right,” says Mark Sklenar, VP and CIO at Underwriters Laboratories, the product safety and testing organization.