Author: John McCormick

PeopleSoft: A Focus on Simplicity

In becoming the first major vendor to introduce a customer relationship management product specifically for the Web, PeopleSoft was ahead of the pack. But technology

A Cheat Sheet for CRM Success

“People are going into CRM and failing left and right,” says Mark Sklenar, VP and CIO at Underwriters Laboratories, the product safety and testing organization.