Author: Elizabeth Bennett

The IT Triumphs and Trip-Ups of 2005

Good management is what separates winning projects from losing ones, and 2005 served up some telling examples. Good management allowed Sunny Delight to wean itself

CRM—Before There Was CRM

The right product, at the right price, to the right person; that has been the goal of commerce since trading boats began to ply the

The Matchmaker

On a Friday afternoon in early April, Rahul Merchant’s unobstructed view of the Statue of Liberty is thick with clouds and fog. Merchant sits at

Companies Gain by Swapping Software

No security alarms went off when ring maker Jostens recently lifted Best Buy’s homegrown application integration software. That’s because Minneapolis-based Jostens wasn’t stealing from Best

Back On Track

Tracy Bowdwin, nighttime assistant chief signals officer for New York City Transit, spent Sunday, Jan. 23, making sure snow hadn’t piled up on the rails