Author: Elizabeth Bennett

The Skinny on the Total Cost of Monitors

Most operations and technology executives are aware of the advantages LCD (liquid crystal display) flat panels have over standard CRT (cathode-ray tube) monitors. They’re cheaper

Chat for Better Service—But Not Savings

Chat is no longer just for teen-agers and insomniacs. About 17% of corporate Web sites now provide real-time, text-based communication with customer service representatives (CSRs),

The Videoconferencing Payoff

Cost-cutting campaigns, a gloomy economic forecast and the post-Sept. 11 travel freeze have renewed corporate interest in videoconferencing. Sales and inquiries have jumped in the

Measuring Up

$22B What the U.S. Military is budgeted to spend in the next year on computer hardware and software The Department of Defense, which understands the