Author: Brian P Watson

Microsoft: Ramping Up

Bill Fields, software developer with the U.S. Bankruptcy Court-District of Arizona, says he got a pretty sweet deal from Microsoft. He used Microsoft’s first virtualization

Oracle: Stewarding Siebel

Customers of Oracle’s on-demand customer relationship management software credit the database giant for integrating Siebel Systems—where most of those customers originated—without a hitch. And without

Salesforce.com: Price Pushback

Salesforce.com customers laud the company’s namesake customer relationship management software for helping them improve sales and customer service practices. But they’d also like to see

RightNow Technologies: Aggressive Player

Greg Gianforte, founder and chief executive of RightNow Technologies, believes companies face a “do-or-die business issue” when it comes to handling how the Internet impacts

Getting Out of the In-Box

Alex Marxer VP, Operations Resortcom International San Diego, Calif. www.resortcom.com MANAGER’S PROFILE: Oversees financial operations for provider of financial and managerial services to the vacation

5 Tips for Deploying On-Demand CRM

Vendors can offer all kinds of suggestions on how to plan your deployment. Consultants can help with time lines and schedules. But if you’re looking

Novell: Ramping Up

ZENWorks, for years, has been a well-known title in systems management. This year, Novell hopes its software suite will take on a new meaning with

Altiris: The Complete Package

Customers of Altiris, the asset management software provider based in Lindon, Utah, population 9,500, praise the vendor’s software as the best in its class—though at