Avaya: Phone Pedigree
Fans of Avaya say the reliability and sophistication of its call-center products—vestiges of its roots as part of AT&T—make it the one to beat. “Avaya
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Fans of Avaya say the reliability and sophistication of its call-center products—vestiges of its roots as part of AT&T—make it the one to beat. “Avaya
Aspect Communications, a veteran of nearly two decades in the call-center game, leaves some customers positively upbeat—but others are less than enthusiastic. Under recently appointed
Hugh HaleBlueCross BlueShield of TennesseeDir., Technical ServicesChattanooga, Tenn.www.bcbst.com Manager’s Profile: Oversees telecommunications and information-technology systems technical support for the health insurance provider, which serves 4.6
The FBI ranks espionage—including economic espionage—second only to terrorism on its list of threats to combat domestically. Where does defending against digital spies fall on
Robert McKimmeyFormer chief technology officer, Business Engine Software McKimmey pleaded guilty in July to conspiracy to commit theft and downloading trade secrets from the computer
THE OBSTACLE Half of the almost 500 corporate security professionals responding to the FBI/Computer Security Institute’s 2004 Computer Crime and Security Survey said an insider