Triumphs & Trip-Ups In 2004
The most intriguing-and discouraging- projects and returns on investment in 2004 were separated by the simple motivation of self-interest. It’s in Ameritrade’s self-interest to automate
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The most intriguing-and discouraging- projects and returns on investment in 2004 were separated by the simple motivation of self-interest. It’s in Ameritrade’s self-interest to automate
Congratulations, Larry Ellison. You finally got your prize in PeopleSoft. And it only took you 553 days and $10.3 billion. Consider it an early Christmas
BASELINE ONLINE Calculating Costs of Hardening Security Systems It takes more than hardware and software to beef up your existing security. Training and internal controls
Lost or forgotten passwords account for about 17% of all calls to the help desk, according to a 2004 survey from The Help Desk Institute
Kmart and Sears, Roebuck and Co. announced an $11 billion merger last month, spent an hour extolling the virtues of the deal and mentioned information
It was described by a former U.S. Air Force chief as the “most monumental non-nuclear explosion and fire ever seen from space,” with devastating results
Fans of Avaya say the reliability and sophistication of its call-center products—vestiges of its roots as part of AT&T—make it the one to beat. “Avaya
One of the best things going for Genesys Telecommunications Laboratories, customers say: It’s happy to speak to just about anything else in the call center.
You’re finalizing your 2005 technology budget. Your mandate: Grow the business, make a difference and, oh, by the way, cut costs in the process. What