Month: November 2004

The ObstacleBank of America relied on outside consultants to develop its information systems. While using consultants can be critical for systems development in the absence

What a Project Leader Should Know TALK TO CUSTOMERS. Determine what services, features, and products customers value most, such as free online banking or comprehensive

On a little more than 10 blocks in midtown Manhattan, 7th Ave between Penn Station and Times Square, no commuter, sports fan or theatergoer will

Mark Murcko’s career is based on the idea that you can indeed—platitudes aside—rush genius. In fact, his company’s whole strategy is based on it. So

Kenneth D. LewisChief Executive Officer, PresidentLewis earned respect in the early 1990s spearheading the Model Bank initiative, which consolidated “competing” branch banking applications into one

Before Hilton Hotels, I had no experience in the hospitality industry—except that I had stayed in lots of hotels. I had been a consultant at

You’re the nation’s sixth-largest bank, with 70,000 employees, $300 billion in assets, $12 billion in revenue and $3 billion in income. So that pesky little

What is it? Imagine you’re driving to a military base. Before you can even get onto the property, you’re stopped and have to prove that

A rose by any other name would smell as sweet, but order 12 dozen using the wrong product number, and the results are going to