Month: April 2003

In September 2001, First Union Corp. of Charlotte, N.C., acquired Wachovia Corp. of Winston-Salem N.C., becoming the fifth-largest U.S. bank. Two months ago, the company

Imagine your company’s top business travelers, spending hours each month—useless, wasted hours—filling out expense reports by hand, or using Excel spreadsheets that need to be

Airlines, railroads, grocery stores and hotels racing to deploy self-service check-in devices have discovered two things: First, it’s a lot cheaper to install a $10,000

For Delta Air Lines, its best customers are its worst nightmare. Take Robert Leaf. The small-business owner likes to provide great customer service. In fact,

To achieve real cost cuts, Delta must encourage more customers to purchase tickets online. To asssess the effectiveness of Delta’s online operation, Baseline magazine asked

Did you know that: Before you can get where you’re going, you have to know where you are The first step to building a means

Now that Extensity is no longer independent, but rather a division of enterprise-software company Geac, users might be forgiven for wondering to whom to make

Remember that outfielder whom you let onto your baseball team—but only because he was your cousin? That captures the sentiment of many companies installing Oracle’s