Month: March 2002

PeopleSoft: A Focus on Simplicity

In becoming the first major vendor to introduce a customer relationship management product specifically for the Web, PeopleSoft was ahead of the pack. But technology

Oracle: A Bumpy Beginning

There’s a lot to be said for Oracle as a customer relationship management vendor. Its core CRM suite is getting better, and the support the

How Carreker Manages PeopleSoft

Carreker—a $110.3-million-a-year provider of software and consulting to banks—bought software around which it could organize itself. The company found that the best way to manage

A Cheat Sheet for CRM Success

“People are going into CRM and failing left and right,” says Mark Sklenar, VP and CIO at Underwriters Laboratories, the product safety and testing organization.

How JetBlue Makes Microsoft Fly

Jeff Cohen dogs Microsoft. He calls, he visits, he lobbies his way into every early adopter program he can find that will help JetBlue Airways

Siebel: The Undisputed Leader

There are reasons Siebel is the leader in customer relationship management software. Its products are technically sound and its interface is top-notch. It’s setting the