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Companies such as Citibank, looking for good software to manage their relationships with customers, are caught in a dilemma: to customize or not to customize?
? Not as Cheap as E-Mail”> At Gartner Inc.’s Customer Relationship Management (CRM) conference in September, Maureen Read came away shaking her head from a
Doing an up-front risk analysis is standard practice in many businesses, where it isn’t unheard of for a company to spend the first 2% of
INTERACTIVE TOOL Cost out a data exchange network (Excel)A time line for implementation (Microsoft Project 98 file).PDF download of both Although security was the official
Organization: New England Healthcare EDI Network (NEHEN) Headquarters: Waltham, Mass. Phone: (781) 890-7446 Business: Cooperative electronic medical records network involving health care providers and payers
About two weeks after undergoing surgery at a local hospital in the fall of 2001, medical claims specialist Mary Jane Stull of of Northbend, Indiana,
John Glaser likes to describe the NEHEN network as “the Napster of health care” data exchange. As vice president and CIO of Boston-based Partners Health
Last year’s Code Red and Nimda worms hurt Microsoft’s prestige and raised questions about the company’s ability to conquer the security flaws plaguing its Web