Month: February 2002

How Citibank Saves with CRM

Companies such as Citibank, looking for good software to manage their relationships with customers, are caught in a dilemma: to customize or not to customize?

Health Care’s Napkin Network

INTERACTIVE TOOL Cost out a data exchange network (Excel)A time line for implementation (Microsoft Project 98 file).PDF download of both  Although security was the official

NEHEN Base Case

Organization: New England Healthcare EDI Network (NEHEN) Headquarters: Waltham, Mass. Phone: (781) 890-7446 Business: Cooperative electronic medical records network involving health care providers and payers

Is Your Medical Data for Sale?

About two weeks after undergoing surgery at a local hospital in the fall of 2001, medical claims specialist Mary Jane Stull of of Northbend, Indiana,

Q&A with NEHEN Co-Creator John Glaser

John Glaser likes to describe the NEHEN network as “the Napster of health care” data exchange. As vice president and CIO of Boston-based Partners Health

Microsoft IIS: Fight or Switch?

Last year’s Code Red and Nimda worms hurt Microsoft’s prestige and raised questions about the company’s ability to conquer the security flaws plaguing its Web