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How IT Can Enhance the Customer Journey

18 hours ago | by Dennis McCafferty

In a perfect world, customers would pursue purchases from a store to a digital device to a traditional computer in a seamless manner, engaging with a company that is aware at all times of the... Read More



  • Disruptive Tech Poses a Do-or-Die Challenge
    While a significant number of both IT and business decision-makers believe their company has secured a strong competitive advantage within their industry, they express caution about the likelihood of new disruptive tech radically changing this...
  • The Cyber-Security Industry Must Be More Realistic
    The reason post-attack incident response wasn’t a market until recently was blind optimism. Firms assumed that with enough resources, they could stop breaches.
  • How Companies Thrive in a Connected Economy
    With digital disruption threatening revenue streams, a significant number of organizations are pursuing what's called "connected economy" initiatives, according to a recent survey from the Harvard Business Review and IBM. The resulting report, "The...
  • Should We Prepare for the Death of the Password?
    Since the earliest days of computing, organizations and individuals have relied on passwords to protect systems and crucial data. Unfortunately, in an era of connected networks and devices—and with growing concerns and consternation about...
  • Making Sense of Today's Cyber-Threat Landscape
    "Cyber-crime is big business," notes a recent Trustwave Global Security Report. "We hear it so often that the words threaten to lose their impact." Nevertheless, there is a very real impact. The security solutions provider reports that a malware...
  • Innovation Will Drive Growing IT Budgets and Staff
    IT budgets and staff are expected to grow this year, according to a recent survey from the Hackett Group. The accompanying report, "The CIO Agenda: Balancing Risk, Cost and Innovation," explains that innovation is driving much of the spending...
  • How to Use Smart Tech to Automate Your Business
    Intelligent agents, artificial intelligence, virtual reality, intelligent software, expert systems and robotic devices will soon be common in the workplace.
  • Why the Digital Transformation Is Stuck in Neutral
    The majority of IT decision-makers fear that their company may be losing ground to competitors in launching a digital transformation, according to a recent survey from Progress. The accompanying report, "Are Businesses Really Digitally Transforming,...
  • Companies Step Up Cyber-Security Safeguards
    A seemingly endless barrage of cyber-attacks is forcing business and IT leaders to take notice and step up protection. According to a newly released study of 221 IT directors, managers and practitioners conducted by IT management firm SolarWinds in...
  • How IT Purchase Decisions Are Made—and by Whom
    When it comes to making enterprise technology purchasing decisions, Millennial buyers, rather than Boomers and Gen Xers, are most likely to have the final say, according to a recent survey from the Arketi Group. The resulting report, "Not Your...

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