IT Management

How Technology Contributes to Customer Experience By being proactive, a company can dazzle its customers with great service. The biggest payoffs often come from providing information and setting expectations.
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Enhancing Customer Experience Requires IT Support Nearly every organization knows that it derives business value from improving the way it engages with customers, regardless of whether that interaction takes place online, over the phone or in person. However, only a minority of executives say their...
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Employers and Workers Differ on Engagement Factors Employers and professionals are not on the same page when it comes to what drives employee engagement, according to a recent survey from Randstad. Employees want to work for organizations that encourage a comfortable but stimulating environment and...
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Security Pros Must Protect & Advance the Business Organizations need security teams to say 'no' to risky behaviors, but they also want them to say 'yes' to technologies that can drive business opportunities.
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Employee Habits Put Corporate Data at Risk If you attend a conference or read an article on security, you're likely to get the impression that the biggest threats facing the enterprise are cyber-attacks and hackers. However, a new survey conducted by digital security firm Globalscape points...
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We're at a Crossroad for Data Privacy Consumer expectations create an environment of privacy and awareness, so companies must build privacy practices and controls that link with the way they operate.
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How to Deploy Safe, Effective Clouds To achieve a successful cloud computing deployment, companies must shift their focus toward building a secure, trusted and audit-ready cloud environment.
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Companies Make Mobility a Business Enabler Any organization that isn't taking mobility seriously risks getting left behind. Yet, surprisingly enough, there are still companies that practically pretend that mobile devices and BYOD (bring your own device) don't exist in the enterprise. They...
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IT Pros Must Become Business Influencers Constant change has defined the modern era of business and technology, and astute IT professionals are quickly adapting their skills and knowledge accordingly. They'll have to keep doing that for the indefinite future—with a special focus on...
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Surprising Statistics About Big Data Baseline has reported extensively about the booming interest in big data. In fact, seven out of 10 CIOs and other top executives say data analytics is a "crucial" or "very important" business driver, according to survey research from KPMG. The...
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