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Mobility Offers New Customer-Service Opportunities

10 hours ago | by Dennis McCafferty

A growing number of consumers are very receptive to the idea of pursuing customer service issues via mobile apps, according to a recent survey from Contact Solutions. However, the vast majority of... Read More



  • IT Lacks Tools and Support to Meet Business Needs
    What does it take for the IT organization to get its due from the business side of the company? As reported in a variety of survey-based content on Baseline, the tech department must emerge as an impact-making contributor to business objectives...
  • IT Must Undergo a Makeover in 2014
    IT is focusing on three areas in 2014: redefining IT's value to the enterprise, developing architecture and data analytics capabilities, and realigning talent.
  • Investments in Security Don't Keep Pace With Risks
    These days, it's nearly impossible to open a newspaper or peruse a business or technology Website without reading about a serious security breach at a company, university or government agency. According to a new survey report from Turnkey...
  • Ten Tech Trends to Enhance Business and Innovation
    Deloitte's report includes five disruptive and five enabling technologies that offer the opportunity to expand IT capabilities, operations and business models.
  • Tips for Building Successful Virtual Teams
    Nearly nine out of 10 professionals surveyed conduct at least one-quarter of their work-related activity virtually. That means workers must understand how to thrive in an environment where they often don't interact face to face with colleagues with...
  • What Gives IT Leaders Nightmares?
    Some issues that plague CIOs include balancing limited budgets with increasing demands, keeping up with the latest tech trends and finding the right staff.
  • The Top Ten CEOs at U.S. Tech Companies
    They're constantly seeking opportunities for global expansion, while still paying careful attention to company matters closer to home. They are extremely wealthy—frequently hobnobbing with world leaders and A-list celebrities—but many of...
  • Firms Need Expert Strategies for Backing Up Data
    With much of the East Coast battered by a series of epic storms this past winter, it's likely many IT executives have had business continuity and disaster preparedness on their minds. That's a good decision, as it's likely that their data backup...
  • Experienced Project Managers Command Big Bucks
    It's a good time to be a senior project manager, as organizations acknowledge that they face significant challenges in filling these vacancies, according to a recent survey from ESI International. As a result, experienced project managers are making...
  • CFOs Are the New Technology Evangelists
    CFOs have become technology evangelists, taking the helm at finance organizations that recognize the value of digital technologies and cloud-delivery mechanisms.

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