Tablet Computing Experiences Remarkable GrowthBy Guy Currier | Posted 2011-12-07 Email Print
Baselineâ€™s exclusive annual research study of midsize and large organizations reveals the 10 trends that will play a significant role in enterprises in the coming year.
Trend 1: Tablet Computing Experiences Remarkable Growth
The Austin Convention Center (ACC) in Austin, Texas, looked at tablets for several years, but â€śthe learning curve for the maintenance folks was too high with previous kinds,â€ť says Joe Gonzalez, the ACCâ€™s IT services manager. However, with a floor plan that covers six city blocks, a lot of time and labor was lost accessing paperwork, so management realized that tablet PCs would be a worthwhile investment.
At the ACC, FileMaker was already the back-office application, and the vendorâ€™s FileMaker Go product allowed the center to go mobile. This enabled the center to put all show and booth paperwork directly in the hands of each maintenance worker, sharply reducing trips to the central service deskâ€”trips that take an average of 10 minutes.
â€śWe gave our maintenance service workers 10 minutes of training and off they went,â€ť Gonzalez recalls. He estimates that, from an investment in 15 tablets, the ACC is saving $50,000 to $60,000 a year â€śjust in labor, just on the show floor.â€ť The ACC expects to have 75 tablets by the end of 2012.
This is this kind of adoption curve that, when multiplied by the millions, has made tablet computing the top business technology trend for 2012. Half of midsize and larger organizations expect to increase their investments in tablets at least moderatelyâ€”significantly more than any other technology we asked about in our survey. (See the top four technologies in chart 1 above.) Thatâ€™s remarkable growth for a technology thatâ€™s less than two years old in its current form. (The first tablets, introduced a decade ago, never took off.)
For more, read Baseline's Top 10 Business Trends of 2012.