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ITIL v3: Four Things You Need To Know



By Anna Maria Virzi
2007-05-23
Article Views: 16050
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  Table of Contents:
  1. ITIL v3: Four Things You Need To Know
  2. ' Introduction'
  3. ' Lifecycle over specific processes '
  4. ' Servicing the business is '
  5. ' New practice areas, new '
  6. ' ITIL certification refresh '

A new version of the Information Technology Infrastructure Library, a framework for promoting best practices in I.T. service management, gets released on May 30 with much fanfare. What does the update mean for those who have embraced ITIL?

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ITIL v3: Four Things You Need To Know


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A new version of the Information Technology Infrastructure Library, a framework for promoting best practices in I.T. service management, gets released on May 30 with much fanfare. What does the update mean for those who have embraced the practice? This month, Baseline interviewed five people working on the library update to find out what to expect.

Introduction: A Makeover, But Not Extreme

What You Need To Know

Next Page: Introduction: A Makeover, But Not Extreme




 
 
>>> More Business Intelligence Articles          >>> More By Anna Maria Virzi
 



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