IBM Global Services Security Practice: Rising Profile

Security products and services have always been a big part of IBM Global Services’ business. But after Sept. 11, IBM created a safety and security practice within Global Services, assembling its safety and security offerings—along with its substantial business continuity and disaster recovery services—under Rusine Mitchell-Sinclair, a 20-year information technology

Deutsche Bank’s Integration Woes

BT Alex. Brown’s information systems staff expected some difficulties when Deutsche Bank bought the company for $10 billion in June 1999. They all knew there’s no such thing as a seamless merger, especially if you’re working for the company being acquired. What they weren’t prepared for was the almost complete

Will IBM Buyout Spoil PwC?

You be the judge. Your brother-in-law runs a consulting business, and as part of that business he recommends your products to a customer of his. Is that a conflict of interest or just a convenient case of “synergy”? IBM’s announced plans to acquire PwC Consulting, the business consulting and technology

On Message: How Companies Store Communications

Technology executives at brokerage firms, banks and energy companies already store huge amounts of data on trades. Now, if they want to stay on the right side of federal regulators, they’d better be stepping up their storage of e-mail messages and instant messages, as well. In the wake of accounting

Voice of Experience: Eduard Telders, PEMCO Financial Services

Eduard TeldersChief Security OfficerPEMCO Financial ServicesSeattle, Wash.www.pemco.com Manager’s Profile: Telders has served in various security roles in the banking and insurance industries since 1981. When he was taking the job at PEMCO 13 years ago, he wanted responsibility for both physical and electronic security of the company, and was designated

Chief Security Officer: No Magic Bullet

While most companies interviewed by Baseline say there has been a heightened focus on security and a review of measures in place, chief security officers (CSOs) still remain a rare breed. What’s more, some early pioneers are embattled. Several high-profile security chiefs have lost their jobs or been reassigned in

How Washington Mutual Smooths Acquisitions

Banks are notorious for poorly integrating the companies they acquire. The problems go beyond charging new transaction fees or startling customers with redesigned monthly statements. Customers get mad when they’re forced to change the way they make deposits or when familiar options on the automated teller machines are switched around.

United Air Lines Talks New Technology

It’s a grim time to be an airline. People aren’t flying. Almost every major U.S. carrier is parking part of its fleet, cutting routes and losing money. Collectively, the industry lost $7.7 billion last year and is expected to lose another $4 billion this year. It probably won’t break even

WellPoint Switches CIOs (Discreetly)

As the new CIO of WellPoint Health Networks, Ron J. Ponder will have to keep looking over his shoulder. The Thousand Oaks, Calif., insurer is an industry leader in both profitability and use of technology. So, well-credentialed Ponder—a former CIO of Federal Express, Sprint and AT&T—is supposed to keep WellPoint

Time for the Next Manhattan Project

Haven’t we seen enough? Two towers could still be standing, if our intelligence-gathering agencies were able to share what they know with each other, instantly; or were trusting enough of each other to allow reputable researchers to peer into each other’s databases. Here’s just a partial litany of the pitiful