Managing Projects: The Right Level of Specificity

  Where are projects going wrong? For all the fancy new tools, portfolios of best practices and strict testing regimens, delays and failures still plague corporate software development projects. It’s possible that as many as 70% of all projects are significantly delayed or canceled, says Dave Locke, program director for

Voice of Experience: Rich Guetzloff, R.R. Donnelley

Rich GuetzloffR.R. DonnelleySenior Director, Enterprise Manager’s Profile: Guetzloff oversees enterprise infrastructure for the $4.8 billion printing-services company. That includes keeping mainframe-based printing manufacturing applications humming, and watching over 800 or so client/server applications, 12,000 desktop systems and more than 1,000 servers at 120 sites. What R.R. Donnelley Did: When

Spin Unspun: July 2003

“Our board of directors rejected the Oracle bid citing a wide range of reasons, including the concern of the likelihood of antitrust scrutiny.”—PeopleSoft CEO Craig Conway on a June 12 conference call. “The PeopleSoft board says they have serious antitrust concerns … I find this very curious.”—Oracle CEO Larry Ellison,

American Airlines: Hitting Turbulence

Captain Doug Pinion has many ideas for ways that American Airlines could save money. As scheduling chairman for the Allied Pilots Association—American’s pilots’ union—Pinion regularly discusses with management how the airline could use automation to make flight scheduling less expensive and more convenient. For example, back-up pilots could use the

The Wave of the Future Is at Hand

Back in 1981, Princeton University professor Gerard K. O’Neill predicted in his book, 2081: A Hopeful View of the Human Future (Simon & Schuster), that people would one day wear bracelets identifying them by radio waves, so they could buy things just by picking them up and leaving the store.

‘Something Special in the Air’? No More.

This was going to be a complicated set of itineraries. A round-trip N.Y. to Chicago for my son, Zachary, leaving in June and coming back at the end of July.A round-trip to Chicago for myself, leaving in late July and returning on same flight as Zack.A pair of round-trips from

Your Company’s Perfect. Now Change.

I’ve deployed lots of what would be considered “traditional” technology projects—to eliminate waste, save money, drive out costs. But any truly successful technology project is really a successful business project first—with a technology component. I did a lot of quantitative analysis early in my career, translating information into insight. I

July 2003 Online Extras

24/7 SERVICES Home Cooking (Case Dissection Online Exclusive) In 1991, McDonald’s made its first foray into collecting daily sales data from stores through an electronic register, or point-of-sale, system. But rather than turning to a solution from outsiders, McDonald’s decided to cook up its own. Why is McDonald’s building a

Lowe’s Big Plan

One right turn, two lefts and three miles away from the Secaucus Home Depot, mothers are pushing baby strollers along airy, bright aisles at a Lowe’s home improvement store in North Bergen, N.J. Space is largely organized by project, such as a kitchen remodeling. Garden aisles are protected from birds.

Data Depot

It’s a rainy day at the Home Depot in Secaucus, N.J. Contractors are milling about. Pigeons feed from an open bag of Wagner’s Four Season Sunflower Seed in an indoor garden aisle. Vanities with missing doors are part of the landscape. Near the bathroom fixture, a dusty placard tells potential