Mohegan Sun: Play for Keeps

Sue Vanwiggeren is 76 but looks two decades younger with her black hair and sharp white suit. For the past year, she has taken the two-hour bus ride from Fall River, Mass., to Uncasville, Conn., to visit the Mohegan Sun. She comes three or four times a week, just for

Dillard’s: The Big Fix

Jerry Blaker, a senior consultant in IBM’s Houston supply-chain practice, felt like he’d gotten off on the wrong floor when he took up his post at department store giant Dillard’s in February 2002. Blaker was brought in to take on the role of outside project manager for a major supply

Outsmarting Outsourcers

When it comes to technology outsourcing deals, Kellwood Chief Information Officer Don Riley has seen just about everything. Kellwood, a St. Louis apparel and textile company that averages roughly two to three acquisitions a year, outsources its technology infrastructure to Electronic Data Systems. Riley worked for EDS for 13 years,

By The Numbers: July 2003

For full infographics, please download the PDF at left. Hail to the Chief—Of Security, That IsThe rise of the chief security officer (CSO) is another indication that firms are starting to invest seriously in protecting their information technology. Sixty-three percent of the financial institutions surveyed either currently have a chief

Managing Projects: The Right Level of Specificity

  Where are projects going wrong? For all the fancy new tools, portfolios of best practices and strict testing regimens, delays and failures still plague corporate software development projects. It’s possible that as many as 70% of all projects are significantly delayed or canceled, says Dave Locke, program director for

Voice of Experience: Rich Guetzloff, R.R. Donnelley

Rich GuetzloffR.R. DonnelleySenior Director, Enterprise OperationsChicagowww.rrdonnelley.com Manager’s Profile: Guetzloff oversees enterprise infrastructure for the $4.8 billion printing-services company. That includes keeping mainframe-based printing manufacturing applications humming, and watching over 800 or so client/server applications, 12,000 desktop systems and more than 1,000 servers at 120 sites. What R.R. Donnelley Did: When

Spin Unspun: July 2003

“Our board of directors rejected the Oracle bid citing a wide range of reasons, including the concern of the likelihood of antitrust scrutiny.”—PeopleSoft CEO Craig Conway on a June 12 conference call. “The PeopleSoft board says they have serious antitrust concerns … I find this very curious.”—Oracle CEO Larry Ellison,

American Airlines: Hitting Turbulence

Captain Doug Pinion has many ideas for ways that American Airlines could save money. As scheduling chairman for the Allied Pilots Association—American’s pilots’ union—Pinion regularly discusses with management how the airline could use automation to make flight scheduling less expensive and more convenient. For example, back-up pilots could use the

The Wave of the Future Is at Hand

Back in 1981, Princeton University professor Gerard K. O’Neill predicted in his book, 2081: A Hopeful View of the Human Future (Simon & Schuster), that people would one day wear bracelets identifying them by radio waves, so they could buy things just by picking them up and leaving the store.

‘Something Special in the Air’? No More.

This was going to be a complicated set of itineraries. A round-trip N.Y. to Chicago for my son, Zachary, leaving in June and coming back at the end of July.A round-trip to Chicago for myself, leaving in late July and returning on same flight as Zack.A pair of round-trips from