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Download the PDF file for this month’s charts and statistics, including: Where IT applications budgets are being spentThe growth of ERP and CRM deploymentsThe cost of Internet attacksThe e-commerce fizzle For a detailed view of this month’s statistics, download the PDF file.
Knowing how much product to order is key to Avon. Even so, Avon historically has relied largely on manual processes to collect and evaluate historical sales information. Avon used this past data to create educated “guesstimates” of how much product the company would need on hand in both the short
The failure rate in implementing information systems that manage companies’ relationships with their customers can be shockingly high. A recent Gartner study said more than 50% of such CRM projects fall short of meeting business objectives. BMC Software of Houston, a $1.5 billion software company, is an ideal example of
It’s hard to deal with an everyday task, much less a crisis, when you’re literally in the dark. When the World Trade Center was attacked on Sept. 11, many companies’ attempts to recover from the disaster were hampered by the fact that they hadn’t one of the most basic tools
The bombing of the World Trade Center and the Pentagon destroyed buildings and lives. It also shattered widely held beliefs. Even mundane things like power outages now seem sinister. At least 350 buildings housing thousands of businesses in lower Manhattan lost power for several weeks. “When others hear that, it
Planning for the loss of one-fourth of your technology staff can be overwhelming unless you’ve already prepared for the temporary loss of so many people. Indeed, Sabre, the company that revolutionized the travel industry with the development of electronic reservation and commerce services, has had a bunker mentality about security
Disasters of all kinds present the same problem: They are sudden, and their effects are spread unevenly. When it comes to staffing, you probably won’t suffer a sudden loss of 10% of your information technology personnel. Instead, you’ll likely lose 100% of some key department, the equivalent of one-tenth of
As chief technology officer of Ingersoll-Rand, Michael Radcliff sets technology strategy for a diversified $9 billion company that sells everything from industrial air-conditioning systems to road-paving equipment. He spoke recently with Baseline about deploying IT in a difficult economy. Here’s some of what he said. Q: How do your agreements
Now, more than ever, you need good sense on how to protect your company’s data and networked communications. Luckily, there is good advice out there. Unluckily, if past performance is any indication, you won’t be getting much of it from government agencies, the media, or the high-paid pundits at prestigious
The greatest challenge you face as a technology manager in a large enterprise is that most of what you do is damn invisible. It’s like a lot of house repairs: You fix the plumbing, you do the foundation, you spend $100,000—and everything looks the same. IT management is a lot