Intelligent automation (IA) is the integration of robotics with components of different emerging technologies. It combines RPA or Robotic Process Automation with technologies commonly used in modern business, such as Artificial Intelligence (AI), Optical Character Recognition (OCR), analytics, and process mining. IA helps create end-to-end business processes that can function on their own. Other names commonly used for IA are Intelligent Process Automation (IPA) and hyper-automation.
The value of IA is far higher than what its definition reflects for most companies. Likewise, you can understand where to apply Intelligent Automation better if you understand the importance of IA and how it works at the ground level.
Many businesses have already embraced robotics to improve efficiency in specific functional areas. They operate as virtual employees and are used to handle manual tasks that need to be repeated at scale.
When robotics and autonomous systems combine, it can lead to intelligent automation. IA helps widen the scope of tasks and processes that can be performed in an organization. It is a powerful combination that transforms the whole range of modern technologies.
The Technologies That IA Utilizes
IA combines RPA software with intelligence technologies. Some of the popular and proven technologies it leverages are:
- Artificial intelligence
- Machine learning
- Computer vision
- Natural language processing (NLP
- Process mining
In today’s cutthroat business environment, organizations can leverage the power of Intelligence Automation to achieve more than they could do earlier. It creates the potential to simplify complex processes and rework organizational structures.
The Benefits of Using Intelligent Automation
Intelligent automation can help organizations achieve a string of benefits in various business processes. It also can help improve customer experience, enhance process efficiency, help achieve cost savings, ensure improved governance, and boost staff productivity.
So, the key intelligent automation benefits are:
1. Improved Decision Making
Among the benefits of intelligent automation is the ability to better the decision-making process. AI and ML play a crucial role in accurately analyzing massive data and value production. It also draws from previous data-driven judgments to improve decision-making.
2. Enhanced Regulatory Compliance
Another vital intelligent automation benefit is improving compliance with different rules and regulations. Most sectors have to comply with governmental laws and industry-specific regulations. Additionally, some key business rules and regulations can be automated using intelligent automation.
3. Superior Customer Service
Chatbots or conversational AI is a fine example of how Intelligent Automation can help deliver a better customer experience. Moreover, you can expect customers to be more loyal to your brand if they get better and more timely customer service at every engagement. Likewise, you can ensure rapid responses to customer queries and demands by using chatbots or related automated processes.
4. Minimized Costs And Risks
Among the top benefits, intelligent automation reduces costs. Business automation can help reduce the time taken to complete processes and save money, too, as fewer employees are needed. Accuracy is also assured, as chatbots are less likely to commit mistakes that humans are more prone to. A key point – chatbots can work tirelessly 24/7 on all days of the year, and they demand no raises or bonuses.
5. Better Process Efficiency
Every growing business’s core objective is to enhance its internal processes. So, if you automate your business processes, you can stop worrying about inefficiency, as automated processes operate consistently at the highest efficiency level. It will also help improve transparency.
6. Higher Employee Satisfaction
When IA is deployed within your business, employees can focus on more crucial obligations. Repetitive manual procedures are automated using RPA and AI. It gives employees more time to spend on improving critical skills.
Examples of Intelligent Automation
Intelligent automation already has a solid presence in the field of information management. IA is now helping organizations deal with the various problems they encounter during data management.
Some of the primary advantages include:
- Performing automatic metadata extraction.
- Document classification.
- Identifying personal identifiable information (PII)
- Automated Document Retention
Specific businesses such as banking and healthcare have to hold and protect highly sensitive data and documents. They must also take extra care to comply with the ever-changing rules and regulations.
Intelligent Automation can help these businesses completely automate their document retention and destruction policies.
By leveraging IA, these businesses can:
Minimize and eliminate human errors by using bots to perform tasks following a fixed timetable.
Improve compliance by automating the removal of records and ensuring compliance with various regulatory obligations.
Automation also can ensure the intelligent capture of data relevant to a business by going through colossal volumes and formats of information.
What The Future Holds For Intelligent Automation
The future for IA is full of exciting potential. Moreover, organizations can build a digital workforce that can easily replicate various human cognition and judgment aspects.
Also, organizations aiming to become more nimble can leverage the power of IA and achieve their goals quickly.
Without a doubt, IA is one of the most happening modern technologies that can hugely transform business operations and processes and provide relief from the most monotonous activities. With ever-increasing competition, the use of job automation technologies is likely to multiply in the future.