Category: IT Management

By Eileen Feretic Imagine a business that has implemented analytics, mobile, social, cloud and cyber technologies in one cohesive, mature ecosystem. That’s how Deloitte envisions

By Robert LeCount If you are in charge of your IT department, at some point you’re going to have to speak to the media. If

By Tony Kontzer In 2008, Sony Mobile Communications AB, then known as Sony Ericsson, was putting out new versions of some 25 different mobile handsets

By Samuel Greengard Although information technology is synonymous with change, it’s safe to say that the rate of change has never been faster. Over the

By Mike Redding Consider the following scenario: A customer service manager believes the company can increase repeat sales if its customer service reps contact all

By Greg Carter I am addicted to Sunday morning news programs, and my wife and I spend most Sundays reading various papers and listening to

By Karl Richards In today’s business environment, the IT organization is challenged to transform how it delivers services to the enterprise. In a growing enterprise,

Carilion Clinic, a nonprofit health care organization, owns and operates hospitals, outpatient specialty centers and advanced primary care practices in the Virginia area. As the