Category: IT Management

Jean Ritala is I.T. support services manager at Mystic Lake Casino Hotel in Prior Lake, Minn., and president of the I.T. Service Management Forum USA

As research director of I.T. operations management at consultancy Gartner, Ed Holub fields over 500 inquiries a year from different clients—with about 50% related to

Robert Stroud, named to I.T. Service Management Forum USA’s board in June, is a 25-year information technology executive. He is director of brand strategy for

What are your top tips for an organization implementing the Information Technology Infrastructure Library? 1. Make sure you have support of senior technology and business

It could soon be dual-cores in every PC. Intel is redrawing the lines that separate its PC processors in an effort to architect a second-half

Fannie Mae chief information officer Julie St. John, a 16-year veteran of the mortgage financing company, will leave at the end of the year, the

An analysis of the 100 largest technology companies finds that those with the highest-paid CEOs in 2005 had the worst returns. In the recent study,

It’s a tough time to be in the banana game. Fernando Aguirre, who spent 23 years as a manager at Procter & Gamble, knew he

This month, IBM announced software to help companies track usage and allocate costs in virtualized information-technology environments. It’s a breakthrough for I.T. managers, Big Blue