Category: IT Management

Q&A: Gartner’s Ed Holub on ITIL

As research director of I.T. operations management at consultancy Gartner, Ed Holub fields over 500 inquiries a year from different clients—with about 50% related to

Q&A: CA’s Robert Stroud on ITIL

Robert Stroud, named to I.T. Service Management Forum USA’s board in June, is a 25-year information technology executive. He is director of brand strategy for

Fannie Mae’s CIO Set to Leave

Fannie Mae chief information officer Julie St. John, a 16-year veteran of the mortgage financing company, will leave at the end of the year, the