Category: IT Management

Royal Dutch Shell, the world?s third-largest oil producer, is touting the $500 million annual savings that will result from its massive outsourcing deal with Electronic

One of the biggest problems CIOs face today is that of workforce development. Though the existence of an all-encompassing IT labor shortage is debatable, many

We all have worked for lousy bosses, but how about the boss who does his (and they usually are men) best to be unproductive? You

This spring, new ideas and advice are anything but in short supply. Some of the most celebrated business professors and consultants are out with new

Even in tough economic times, employees with the right skills will always be in demand in the IT industry. Baseline analyzed recent employment studies and

The debate over whether there are sizeable IT labor shortages in the United States is challenging and complex. There has been plenty of discussion on

The wonderful book by Gene Kranz on the Apollo 13 mission (and the subsequent movie) has put the phrase ?Failure is not an option? permanently

Call-Center Management with a Human Touch By Kevin Fogarty As American corporations continue to move mundane IT functions offshore, they force IT managers to stretch

Imagine how well-positioned your IT would be if you had a 25-year jump on the competition. Well, to hear Gartner analysts tell it, you have