Category: CRM

Company: Avon Products IncHeadquarters: 1345 Avenue of the Americas, New YorkPhone Number: (212) 282-5000Business: Sales of cosmetics, beauty products and fragrances through independent representativesChief Information

The failure rate in implementing information systems that manage companies’ relationships with their customers can be shockingly high. A recent Gartner study said more than

Meg Whitman of eBay and Steve Ballmer of Microsoft were a happy couple when they held a joint press conference on March 12. Ballmer may

Harriet EdelmanChief Information OfficerRole: Edelman, a 22-year Avon veteran, rose through the ranks to become CIO in January 2000. She’s done it all, from helping

Avon has set up two ways to buy its products online, one directly from the company (Avon.com), and one through fairly standardized Web sites for