What You Should Do

By Baselinemag Print this article Print

Online update: Can the telecom giant unsnarl its byzantine billing system to soothe customers and the SEC?

Unifying Billing Systems

It takes time to migrate records and convert data:

  1. Don't move too fast
  2. Make sure the company's account managers understand what you are doing
  3. Fix existing billing problems before moving customers over to a new system
  4. Test, test, test before going live
  5. Make sure the data on new bills is exactly the same as on bills from prior systems

Source: Electronic Data Systems

This article was originally published on 2002-03-14
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