How Toyota Customer Data Spun Out
If you own a Lexus—or know someone who does—you know how much value the luxury auto brand places on customer service. Take a noteworthy case
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If you own a Lexus—or know someone who does—you know how much value the luxury auto brand places on customer service. Take a noteworthy case
You could call it a security Mayday. Imagine Best Buy’s surprise when it found on May 1 that customers’ credit card data and other transaction
Rumors of renewed economic growth haven’t reached the enterprise software market. And according to analysts at business research firm AMR Research, sales of enterprise resource
What is it? A collection of standardized message structures and vocabularies for conducting automatic business-to-business transactions using the Internet or e-mail. The acronym stands for
Editor’s note: IBM’s Lotus Software division, under pressure by customers to clarify its product road map for Domino, on May 8 announced plans to continue
In its marketing, Inktomi, the search and content management software vendor, is shouting, “Productivity is 1% effort and 99% software.” The company points to a
Pragmatism still tugs at Todd Cook, manager of a Colorado RadioShack franchise. RadioShack’s corporate chiefs insisted last fall that he try new extranet technology to
What is it? The digital existence of a user—that is, a person, device or application—on a network. Being “present” ranges from simply being registered to