Author: Paul A Strassmann

The U.S. Marine Corps calls it the “tooth-to-tail” ratio. That is how the service branch evaluates the effectiveness of its Expeditionary Units, Air Wings and

Time to make a case for your information-technology department’s annual budget to the CEO? The typical chief information officer’s presentation shows line-item spending for hardware,

What is now referred to as Coase’s Law states that a company will purchase goods and services from suppliers (that is, outsource work) if the

What a company purchases from suppliers of goods or services defines the amount that firm outsources. Innovations in global commerce have lowered the costs and

A little more than two years ago, JP Morgan Chase & Co. signed a $5 billion, seven-year agreement with IBM for computer services. Under the

Why Do We Need a New Measurement for Productivity? You can best justify spending on information technology by comparing your spending with the performance of