Author: Paul A Strassmann

You’ve heard the buzzwords: service-oriented architecture and enterprise service bus. But those terms refer only to the technology, not the critical steps that companies must

The term “Information management” is perhaps the most over-used expression in the computer business. Google retrieved 123 million references to it, so I figured there

General Motors CIO Ralph Szygenda reportedly said in 2004 that the auto giant achieved at least a 25% cut in I.T. spending over an eight-year

Prosperous firms’ innovations come largely from leveraging the knowledge of employees—people who can improve products and services, offer better customer care or boost operating efficiencies.

Download the worksheet For the past 100 years, economists have waged an ongoing debate about the causes of economic growth. Classical economic theory has rested

What exactly is “knowledge management?” A search on Google turns up 30.1 million results on Web sites for knowledge management, or KM. Plus, there are

Magazines periodically trot out lists ranking firms that excel at using information technologies. These lists are usually subjective; they are not produced by and cannot

During a review of the effective- ness of information-technology operations, directors sitting on corporate boards would usually like to avoid hearing about technical topics such

How can you tell if information technology matters? Start by examining the role of the chief information officer. If the CIO does not have the