Adding Mobile & IoT to Customer Service Platforms
By Mazen Baroudi and Kevin Richards Businesses cannot ignore the need for mobility and the opportunities that the internet of things (IoT) can provide. These
Menu
Menu
By Mazen Baroudi and Kevin Richards Businesses cannot ignore the need for mobility and the opportunities that the internet of things (IoT) can provide. These
By Kenneth Lindegaard Many companies launch lean-business initiatives for streamlining the way they do business. It’s less common to hear about putting business processes into
By Brian McCarthy, Robert Berkey and Chad Vaske Companies are under constant pressure—to innovate, to increase market share, to enhance operational efficiency and to transform
By Steven Tiell In today’s digital economy, “digital trust”—a widely accepted belief that a brand is reliable, capable, safe, transparent and truthful in its digital
By Kathy Harris Exceptional technical skills are only part of what qualifies a technology professional for senior management. Those with an eye on the C-suite
By William D. Eggers Today’s digital world demands change. It’s not enough to continue old procedures with email instead of paper. Both public and private
By Rick Grinnell The best football coaches aren’t consumed with winning. Instead, they advocate an obsessive focus on process rather than outcome. Instead of looking
By Matt Fates Since its birth in 2000, cloud computing has evolved rapidly. Organizations of all sizes and industries are shifting their infrastructure and data
By Evan Hackel What is “ingaged leadership”? It’s a new approach to leading, based on the belief that when a leader aligns people and creates