Using Advanced Tech to Measure Customer Experience
By Krishnan Ramanujam Think for a moment of the last time you shared a negative experience on your social channels, or when you conducted research
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By Krishnan Ramanujam Think for a moment of the last time you shared a negative experience on your social channels, or when you conducted research
By Omer Sohail Nobody knows data the way banks do. For years, financial institutions have collected reams of information on their customers: the transactions, account
By Emerson Stamps Denso Products and Services Americas, a subsidiary of Denso Group Companies, is an automotive components sales and distribution company based in Long
By Jonathon Kirby Before “cloud sprawl” can be fully understood, we need a basic understanding of cloud computing. One useful definition is: “a colloquial expression
By John Lucker The concept that a company’s data might actually be worth something to someone else isn’t new. Many consider data to be a
By John Lucker Once the job of a knowledgeable, friendly salesclerk, the retail strategy of framing the customer’s “next best offer” (NBO) is now an
By John Lucker Historically, large businesses have behaved and functioned differently than small and midsize organizations, even within the same industry. Smaller firms often had