Wal-Mart’s version of the virtually ubiquitous buy-online-pickup-in-store strategy has reduced customer shipping costs by $5 million while sharply increasing new customer acquisitions and in-store upsells,
A senior executive at the $81 billion European retail giant Metro Group says the efficiencies the chain saw in RFID trials were so compelling they
Electronic payment vendor CyberSource is buying fellow e-payment player Authorize.Net for $565 million in cash and stock, the companies announced June 18.Steve Rowen, a research
The traditional argument against item-level RFID is that it only makes economic sense for products costing more than $100, but that assumes one-time use. In
A survey of 20,000 consumers offers good news for Amazon, QVC and Netflix and not so good news for Macy’s, BestBuy, PCMall and Saks Fifth
After months of investigation, the state of Connecticut sued Best Buy on May 24 and accused the chain of tricking customers with two identical-looking Web
The world’s largest retailer on May 1 reaffirmed its support for RFID, citing one-third fewer out-of-stock items, a reduction in excess supply chain inventory and
Some of the largest e-commerce chains have suddenly started to embrace nontraditional payment methods, with one analyst group finding a 267 percent increase in such
For years, retailers have been told that if they merely abide by common sense security procedures—don’t permit obvious passwords, check audit logs regularly and patch