Can IT Use Open Source To Develop Internal Apps?
DTE Energy in Detroit, a diversified $9 billion energy company that includes Detroit Edison, Michigan Consolidated Gas Company and other energy companies, is undertaking an
DTE Energy in Detroit, a diversified $9 billion energy company that includes Detroit Edison, Michigan Consolidated Gas Company and other energy companies, is undertaking an
In an ideal world, customer service ought to improve every year. But this year’s survey suggests that service levels are taking a step backward. Except
Applications rarely become ubiquitous, no matter how much fuss and bother there has been about them. Case in point: the technologies that are supposed to
Robert Reich, who was secretary of labor under president Bill Clinton and is now a professor of public policy at the University of California, Berkeley,
You can buy a used copy of Michael Hammer and Jim Champy’s 13-year-old book, Reengineering the Corporation: A Manifesto for Business Revolution, on Amazon.com for
Our first two findings presented evidence that IT organizations are growing. But where will the growth come? Our latest finding covers the hiring outlook for
The first set of results from our new IT Organization survey reveals that the future of IT is brighter than many think. IT organizations grew
After running surveys on ROI in 2003 and 2004, we decided to take a sabbatical. Despite the ongoing pressure to demonstrate the business value of
If most companies really know how to measure the business value of IT, we’d see a clear consensus on which metrics to use, and IT